Refund policy

Our promise

TUCKLANE is worn under your clothes, so we know you cannot really judge it until you have it on. That is why every order is covered by our 60 Day Fit Guarantee.

If it does not fit, does not feel right, or simply is not for you, tell us within 60 days of delivery and we will refund you in full, to your original payment method. Not store credit. Not an exchange voucher. Your money back.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 60 Day Fit Guarantee described on this page is offered in addition to those rights, not instead of them. Nothing in this policy limits, excludes or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

The 60 Day Fit Guarantee

You have 60 days from the day your order is delivered. Contact us inside that window and we will start your return.

To be accepted under the Fit Guarantee, the item needs to be:

Unworn outside your home, and unwashed.
Tried on over your own underwear. This is a hygiene requirement and it is the only condition we are strict about.
Returned with tags attached and in its original packaging where you still have it.

These conditions apply to change of mind returns only. If an item is faulty, they do not apply.

Free size exchange

Sizing a compression garment is not obvious, and getting it wrong the first time is common. Your first size exchange is free. We cover the postage both ways. Email us with your order number and the size you want instead, and we will send the replacement and a return label for the original.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, email us with your order number and a photo. We will arrange a replacement or a full refund at your choice, and we pay the return postage. There is no time limit on a genuine fault beyond what is reasonable for the product, in line with the consumer guarantees set out above.

Seams, stitching, clasps and compression panels that fail under normal use are faults. Please tell us. We would rather fix it than have you write us off.

Who pays for return postage

Change of mind under the Fit Guarantee: you cover the cost of posting the item back to us.
First size exchange: we cover it.
Faulty, damaged, or wrong item sent: we cover it.

We recommend using a tracked service for change of mind returns, because we can only refund items that reach us.

How to start a return

Email hello@tucklane.com with your order number and a line on what happened. You do not need to justify a change of mind. "It is not for me" is enough.
We reply within one business day with your return address and instructions.
Post the item back.
We refund within 5 business days of the item reaching us.

Refunds go back to the card or account you paid with. Depending on your bank it can take a further 3 to 5 business days to appear on your statement.

Original shipping costs

If you paid for shipping and you are returning under the Fit Guarantee, the original shipping charge is not refunded. If the return is because of a fault, a damaged item, or our error, we refund the shipping charge as well.

Cancelling an order

Orders can move to our warehouse quickly. Email us as soon as you can and if it has not shipped we will cancel it and refund you in full. If it has already shipped, we will treat it as a return under the Fit Guarantee once it reaches you.

Sale items and bundles

Sale items and multi pack bundles are covered by the Fit Guarantee on the same terms as everything else. If you return part of a bundle, we refund the value of the returned item at the bundle rate.