Terms of service

Last updated: 22 July 2026

These Terms of Service govern your use of tucklane.com and your purchase of products from us. By placing an order you agree to them. Please read them. They are written in plain English on purpose.

In these terms, "we", "us" and "TUCKLANE" means the business trading as TUCKLANE, operator of tucklane.com. "You" means the person using this website or placing an order.

1. Australian Consumer Law comes first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where any part of these terms would have that effect, that part does not apply to you. Everything below is subject to this section.

2. Eligibility

You must be at least 18 years old to buy from us, and you must provide accurate information when you order.

3. Products, sizing and images

We describe our products as accurately as we can, including fabric composition, compression level and measurements. Photographs and renderings are illustrative. Colours can vary between screens.

TUCKLANE garments are clothing. They are designed for shaping, support and comfort under clothing. They are not medical devices, they are not compression therapy garments, and we do not represent that they treat, prevent or manage any medical condition. If you have a circulatory, skin or other medical condition, or you are recovering from surgery, speak to your doctor before wearing compression clothing.

4. Prices and payment

All prices are in Australian dollars and include GST where GST applies. The total payable, including any shipping charge, is shown to you before you confirm your order.

We take reasonable care with pricing, but if a product is listed at an obviously incorrect price because of a genuine error, we will contact you before processing your order and you may confirm at the corrected price or cancel for a full refund. We will not simply charge you the higher amount.

Payment is processed by our payment providers. We do not store your full card details.

5. Orders

Your order is an offer to buy. A contract is formed when we send you a despatch confirmation. If we cannot fulfil your order, for example because an item is out of stock, we will tell you and refund you in full.

We may decline or cancel an order where we reasonably suspect fraud, where there is a genuine pricing or stock error, or where we are unable to deliver to your address. If we cancel, you get a full refund.

6. Delivery

Delivery timeframes are set out in our Shipping Policy and are estimates, not guarantees, because carriers are outside our control. Risk in the goods passes to you on delivery.

7. Returns

Our Refund Policy, including the 60 Day Fit Guarantee, forms part of these terms. It sits alongside your Australian Consumer Law rights and does not replace them.

8. Your account

If you create an account, keep your login details secure and tell us if you think someone else has used them. You are responsible for activity on your account unless it results from something we did wrong.

9. Reviews and content you submit

If you send us a review, photo, comment or suggestion, you give us permission to publish and use it in connection with our business, including in marketing, without payment to you. You keep ownership of what you submit. You can ask us to remove content you have submitted by emailing us, and we will do so within a reasonable time.

Please do not submit content that is unlawful, misleading, or that infringes someone else's rights.

10. Our website

We aim to keep the website available and accurate, but we do not promise it will be uninterrupted or error free. We may change or withdraw products, prices and content, though changes will not affect orders we have already accepted.

The TUCKLANE name, logo, product designs, photography and website content are owned by us or our licensors. Please do not copy or use them commercially without our written permission.

11. Liability

Subject to section 1, and to the extent permitted by law, our liability to you for any claim connected with a product or with this website is limited, at our election, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of any of those things. We are not liable for loss that was not reasonably foreseeable.

Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

12. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version published when you placed it. We will post any updated version here with a new "last updated" date.

14. If something goes wrong

Email us first at hello@tucklane.com. Most things are fixed the same week. If we cannot resolve it, you are entitled to contact the Australian Competition and Consumer Commission or your state or territory consumer protection agency.