Shipping policy

Discreet packaging, always

Every TUCKLANE order ships in plain, unbranded packaging. There is nothing on the outside that says what is inside, and the sender name on the label is neutral. Your delivery driver, your housemate and your neighbour learn nothing.

Where we ship

We ship Australia wide and to New Zealand, including metropolitan, regional and remote addresses, and to PO boxes and Parcel Lockers.

Processing time

Orders placed before 12:00pm AEST on a business day are packed the same day. Orders placed after that, or on a weekend or public holiday, are packed the next business day.

During sale periods and product launches, packing can take up to 2 business days. If there is a longer delay we will email you rather than let you wonder.

Delivery times

We offer one shipping option: standard, tracked. There is no express service.

Destination	Service	Estimated delivery	Cost
Australia	Standard, tracked	3 to 7 business days	$6.99 AUD, free on orders over $99
New Zealand	Standard, tracked	6 to 12 business days	$6.99 AUD, free on orders over $99

Free standard shipping applies automatically at checkout once your order total reaches $99 AUD, before any discount codes are applied.

Delivery estimates start from the day your order is despatched, not the day you place it, and they exclude weekends and public holidays. Remote and regional addresses in WA, NT, far north QLD and TAS can take a few days longer.

Prices and GST

All prices on this website are shown in Australian dollars and include GST where GST applies. The price you see is the price you pay. There are no import duties, customs charges or handling fees added after checkout on Australian orders.

Tracking your order

You will get two emails: one confirming your order, and one with your tracking number when it leaves us. Tracking can take up to 24 hours to show its first scan, which is normal and does not mean anything has gone wrong.

If your tracking has not updated for 5 business days, email hello@tucklane.com and we will chase the carrier for you.

Wrong address

We can change a delivery address only before an order is despatched, so contact us quickly if you have made a mistake. Once a parcel is with the carrier we cannot redirect it. If a parcel is returned to us as undeliverable because of an incorrect address, we will contact you and re post it once you cover the second postage cost.

Lost or damaged in transit

If your parcel is marked delivered but you do not have it, check with your household and neighbours first, then email us. If it is genuinely lost in transit, we will send a replacement or refund you in full. You do not have to fight the carrier yourself. That is our job.

If your order arrives damaged, email us a photo and we will replace it at no cost to you.

Missing or partial orders

Multi item orders are occasionally split across two parcels. Your tracking email will say if that is the case. If an item is genuinely missing, tell us and we will send it.

New Zealand orders

New Zealand orders take 6 to 12 business days and any GST or duty payable on entry to New Zealand is included in the price you pay at checkout. Australia and New Zealand are the only destinations we currently ship to.