Refund Policy

The 60-Day Fit & Comfort Guarantee

Every TUCKLANE order comes with one guarantee, and only one, because one honest guarantee beats a stack of fine print. It works like this: there are 60 days from the day the order arrives to live with the wrap. If the fit is not right, or the comfort is not what an evening needed, send it back and the purchase price comes back. That is the whole thing.

Using it does not void it

The wrap had to be used to be judged, so normal use is expected. A returned wrap does not need to look unopened. Please send back everything that came in the box: the wrap, the charging cable, the Fit Kit, and the Guide. If the box itself is still around, use it. If it is not, any sturdy box will do.

How to start a return

Email support@REPLACE-WITH-DOMAIN.com or call (555) 555 0100 with the order number. "It did not fit" or "it did not help enough" is reason enough. Nobody will argue. A reply arrives within one business day with the return address and simple instructions. Please do get in touch before sending anything back, so the refund can be matched to the right order without delay.

Return shipping

The cost of return postage is paid by the customer, with three exceptions: if the item arrived damaged, if it is defective, or if the wrong item was sent. In those three cases TUCKLANE covers the return cost or simply does not ask for the item back.

When the money comes back

Refunds are issued within 10 business days of the return arriving, to the original payment method. Banks and card companies sometimes add a few days of their own. If more than 15 business days pass after a return was confirmed received and nothing has appeared, call and a person will chase it.

Damaged or wrong on arrival

If a box arrives damaged, or the wrong item is inside, get in touch within 7 days of delivery with a photo. A replacement or a full refund goes out at TUCKLANE's cost, whichever is preferred.

Exchanges

For fit problems, call first. Often the extension strap or an adjustment solves it in one conversation. If not, an exchange or a refund is arranged, whichever is wanted.

Questions

Email support@REPLACE-WITH-DOMAIN.com or call (555) 555 0100, Monday to Friday, 9am to 5pm Eastern. A person answers.