Shipping Policy

Where orders ship

TUCKLANE ships to addresses in the United States. If another country appears as an option at checkout, the terms shown there apply.

Processing time

Orders are processed within 1 to 3 business days, not counting weekends and holidays. An order confirmation email arrives right away, and a second email with tracking arrives when the box leaves the warehouse.

Delivery time

Typical delivery is 7 to 14 business days after processing. The estimate for a specific order shows at checkout. These are honest estimates, not promises; carriers have bad weeks, and holiday seasons run slower. If a delivery is taking longer than the estimate, get in touch and a person will look into it.

Free shipping

Orders over $150 ship free, which covers the Both-Knees Comfort System. For orders under $150, the exact shipping cost shows at checkout before any payment is taken. There are no costs that appear after the card number does.

Tracking

Every order gets a tracking number by email. Progress can also be checked any time on the Where's My Order page.

If tracking stops moving

If a tracking number shows no movement for 5 business days, get in touch. TUCKLANE takes it up with the carrier. If a package is confirmed lost in transit, a replacement ships or a full refund is issued, at TUCKLANE's cost, whichever is preferred.

Wrong or changed address

If an address needs correcting, call or email as soon as possible. Before the box ships, it is an easy fix. After it ships, TUCKLANE will try to redirect it with the carrier, though carriers do not always cooperate. If a package comes back marked undeliverable, it is reshipped to a corrected address at no extra charge.

Questions

Email support@REPLACE-WITH-DOMAIN.com or call (555) 555 0100, Monday to Friday, 9am to 5pm Eastern.